Solutions

Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

Services

TeleSolv was founded on a single promise to our clients — to deliver our services with the desired business results on time and on a budget. Over the past 24 years our high performance teams have successfully delivered on this promise by providing positive and measurable results on all of our engagements.

Our consultants have provided nearly half of the executive-level Federal agencies with a wide range of program and information management support services including management consulting services; operations and help desk support; web design and development; data analysis; training; technical writing; and customer service support. Our enduring commitment to client satisfaction is evident in our track record of success and exceptional past performance ratings.

We can help your organization define and articulate effective business strategies and road maps. Using our performance measurement solutions, we translate strategies and road maps into measurable actions. Our consultants analyze performance results with our clients to develop expected outcomes. We assist organizations with retrieval, research, analysis, and presentation of the information required to make critical decisions on a variety of matters. We leverage data sources of institutions respected across government and commercial sectors to furnish our clients with actionable information relevant to their business needs. We also assist our clients with implementing information systems. Our support includes project management of the systems development life cycle process (planning, requirements, design, development, testing, and implementation).

Solution Areas

Simulation Modeling

Workflow Simulation
Work Demand Management
Concept Validation

Business Intelligence

Data Mining & Structuring
Transaction-Level Analysis
Predictive Analysis

Quality Assurance

ANSI and ISO Standards Implementation
Compliance Management
Process Reviews & Audits
Evaluation of end-products

Information Management

Records Management
Document Imaging
Records Management Compliance Support
FOIA Processing

Training Development

Needs Assessment
Course Development
LMS Development

Contact Center Management

Inbound Call Answering
Help Desk
Inquiry Processing

Performance Management

Strategic Visioning
Scorecard and Dashboard Development
Activity-Based Measurement
Operations Planning & Reporting
Feasibility Assessments

Program Management

Project Management Office Coordination
Planning, Compliance Monitoring, and Reporting
System Life-Cycle Development
Integrated Project Management

Web Development

Site Development
Custom Programming
Site Maintenance
Data Analysis

Program Management

Project Management Office Coordination
Planning, Compliance Monitoring, and Reporting
System Life-Cycle Development
Integrated Project Management
Project Management White Paper

Performance Management

Strategic Visioning
Scorecard and Dashboard Development
Activity-Based Measurement
Operations Planning & Reporting
Feasibility Assessments

Web Development

Site Development
Custom Programming
Site Maintenance
Data Analysis

Information Management

Records Management
Document Imaging
Records Management Compliance Support
FOIA Processing
Records Management White Paper

Training Development

Needs Assessment
Course Development
LMS Development
Training White Paper