Information Management


There’s never too much of a good thing… if you can manage it. Over the last decade the amount of information created in the normal course of business has increased exponentially. At the same time the ability of many organizations to manage information in an efficient and organized manner has not kept pace.
Although accessing, using, and disseminating information is critical to achieving your organization’s mission, there is not a one-size-fits-all solution for Information Management. At TeleSolv Consulting, we have the expertise and the experience to create a customized solution for the Information Management challenge your organization faces… Let’s Accelerate!
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Information Management Solutions
MANAGEMENT OF ELECTRONIC RECORDS
An increasing number of records in the Federal sector are created and/or maintained in electronic formats. Whether your organization is faced with conversion initiatives or integrating e-record concepts into existing recordkeeping practices, TeleSolv Consulting can assist you with developing a fully compliant e-records program.
INFORMATION SHARING
In today's Federal environment of increased Freedom of Information Act (FOIA) requests information sharing is vital. Considering the high costs associated with extended response times, organizations cannot afford to overlook opportunities to deploy people and systems that can ensure prompt, compliant, and efficient information sharing. According to a recent GAO report on FOIA, many Federal agencies are currently experiencing a significant increase in the number of pending requests. At TeleSolv Consulting our Information Management Specialists are prepared to assist agencies with managing both inter-agency and public requests for information.
RECORDS MANAGEMENT COMPLIANCE SUPPORT
Development of agency wide recordkeeping requirements and adherence to those requirements are critical components of good recordkeeping practices. As all Federal agencies are legally required to comply with mandates regarding the creation, use, and disposition of Federal records, ensuring organizational compliance should be a critical part of an agency's risk management strategy. At TeleSolv Consulting, certified Records Management specialists are prepared to assist organizations with all phases of the Records Management lifecycle from creation to disposition.
RECORDS OPERATIONS AUDITS
It's no wonder given the complexity of today's Records Management environment that organizations often find themselves unaware of compliance issues throughout their operations. TeleSolv Consulting is fully aware of the risk associated with noncompliance and the role audits play in assessing risk exposure. Our team of experienced Records Management Specialists can competently assist your organization with auditing its records and file operations. The scope of our audits can be tailored to meet the needs of your organization and include comprehensive assessments as well as customized recommendations.

Simulation Modeling
- Workflow Simulation
- Work Demand Management
- Concept Validation

Business Intelligence
- Data Mining & Structuring
- Transaction-Level Analysis
- Predictive Analysis

Quality Assurance
- ANSI and ISO Standards Implementation
- Compliance Management
- Process Reviews & Audits
- Evaluation of end-products

Information Management
- Records Management
- Document Imaging
- Records Management Compliance Support
- FOIA Processing

Training Development
- Needs Assessment
- Course Development
- LMS Development

Contact Center Management
- Inbound Call Answering
- Help Desk
- Inquiry Processing

Performance Management
- Strategic Visioning
- Scorecard and Dashboard Development
- Activity-Based Measurement
- Operations Planning & Reporting
- Feasibility Assessments

Program Management
- Project Management Office Coordination
- Planning, Compliance Monitoring, and Reporting
- System Life-Cycle Development
- Integrated Project Management

Web Development
- Site Development
- Custom Programming
- Site Maintenance
- Data Analysis

Program Management
- Project Management Office Coordination
- Planning, Compliance Monitoring, and Reporting
- System Life-Cycle Development
- Integrated Project Management

Performance Management
- Strategic Visioning
- Scorecard and Dashboard Development
- Activity-Based Measurement
- Operations Planning & Reporting
- Feasibility Assessments

Web Development
- Site Development
- Custom Programming
- Site Maintenance
- Data Analysis

Information Management
- Records Management
- Document Imaging
- Records Management Compliance Support
- FOIA Processing

Training Development
- Needs Assessment
- Course Development
- LMS Development

Contact Center Management
- Inbound Call Answering
- Help Desk
- Inquiry Processing

Simulation Modeling
- Workflow Simulation
- Work Demand Management
- Concept Validation

Business Intelligence
- Data Mining & Structuring
- Transaction-Level Analysis
- Predictive Analysis

Quality Assurance
- ANSI and ISO Standards Implementation
- Compliance Management
- Process Reviews & Audits
- Evaluation of end-products
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